Terms and Conditions

Welcome to the website of Metro Heart Institute with Multispeciality, Faridabad.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using this website.

These Terms govern your access to and use of the website, including appointment requests, health information, and other online services provided by Metro Hospital.

1. Use of the Website

This website is intended to provide information about:

• Medical specialties and treatments
• Doctors and healthcare professionals
• Health check-up packages
• Diagnostic and laboratory services
• Hospital facilities
• Health awareness articles and blogs
• Appointment requests
• Contact information

The information provided is for general informational and educational purposes only.

2. Medical Disclaimer

The medical information available on this website is not intended to replace professional medical advice, diagnosis, or treatment.

Users should always consult a qualified medical practitioner regarding any medical condition or treatment.

In case of a medical emergency, please visit the nearest emergency department or contact emergency medical services immediately.

3. Appointment Requests

Users may submit appointment requests through the website.

Please note:

• Appointment requests are subject to confirmation by the hospital.
• Submission of a request does not guarantee an appointment.
• Appointment schedules are subject to doctor availability.
• Metro Hospital reserves the right to reschedule or cancel appointments due to unforeseen circumstances.
• Patients are advised to arrive before their scheduled appointment time with all relevant medical records and identification.

4. User Responsibilities

By using this website, you agree to:

• Provide accurate and complete information.
• Use the website only for lawful purposes.
• Refrain from uploading false, misleading, offensive, or unlawful content.
• Not attempt to gain unauthorized access to the website or its systems.
• Not interfere with the operation or security of the website.

Any misuse of the website may result in restriction or termination of access and may attract legal action where applicable.

5. Health Information Submitted by Users

If you submit personal information, medical records, reports, or enquiry forms through this website, you confirm that:

• The information provided is accurate to the best of your knowledge.
• You are authorized to share the information.
• The information may be used by Metro Hospital solely for responding to your enquiry, appointment request, or healthcare-related communication.

6. Privacy

Your privacy is important to us. Personal information collected through this website is processed in accordance with our Privacy Policy and applicable laws governing data protection in India.

We implement reasonable administrative, technical, and organizational measures to safeguard your information.

7. Intellectual Property

All content on this website, including but not limited to:

• Text
• Images
• Graphics
• Logos
• Videos
• Icons
• Layout
• Design
• Medical content

is the property of Metro Heart Institute with Multispeciality, Faridabad or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or republished without prior written permission from Metro Hospital.

8. Accuracy of Information

Metro Hospital makes every reasonable effort to ensure that the information published on this website is accurate and up to date.

However, we do not warrant that all information is complete, current, or free from errors. Medical services, doctors, treatment options, facilities, and other information may change without prior notice.

9. Third-Party Links

This website may contain links to external websites for your convenience.

Metro Hospital does not control or endorse the content, privacy practices, or services of third-party websites and shall not be responsible for their content or policies.

10. Limitation of Liability

To the fullest extent permitted by law, Metro Hospital shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Use or inability to use the website
• Technical interruptions
• Website errors or omissions
• Delays in communication
• Reliance on information published on the website
• Unauthorized access to website systems

11. Website Availability

While every effort is made to ensure uninterrupted access, Metro Hospital does not guarantee that the website will always be available or free from interruptions caused by maintenance, technical issues, cyber incidents, or events beyond our reasonable control.

12. Prohibited Activities

Users must not:

• Attempt unauthorized access to the website or servers.
• Introduce viruses, malware, or malicious code.
• Use automated tools to scrape or extract website content without permission.
• Impersonate another individual or organization.
• Violate any applicable law while using the website.

Metro Hospital reserves the right to suspend or terminate access for violations of these Terms.

13. Changes to These Terms

Metro Hospital reserves the right to revise or update these Terms & Conditions at any time without prior notice.

The updated version will be published on this page, and continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Faridabad, Haryana.

15. Marketing Communications

With your explicit consent, Metro Heart Institute with Multispeciality, Faridabad may use your name, mobile number, email address, or other contact details to send information about health awareness campaigns, wellness programs, health check-up packages, preventive healthcare initiatives, new medical services, hospital events, promotional offers, and other updates that may be of interest.

You may opt out of receiving such communications at any time by following the unsubscribe instructions included in the communication or by contacting the hospital using the details provided in the Privacy Policy. Your decision to opt out will not affect your ability to receive essential service-related communications, such as appointment confirmations, reminders, reports, billing information, or other healthcare-related notifications.

16. Contact Us

Metro Heart Institute with Multispeciality
Sector 16A, Faridabad, Haryana – 121002

Phone: +91-129-4277777

Email: info@metrohospitals.com

Acknowledgement

By accessing and using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, please discontinue the use of this website.