Communication Preferences

Metro Hospital provides appointment, treatment, service and health-related communications through channels such as telephone, SMS, WhatsApp and email. Promotional communications are handled separately from communications that may be necessary to provide a service you have requested.

Use this page to update your preferences for promotional communications from Metro Hospital.

PROMOTIONAL COMMUNICATIONS

Depending on the consent you have provided, promotional communications may include information about:

  • Hospital services
  • Health programmes and packages
  • Health camps
  • Awareness programmes
  • Events
  • New facilities or services
  • Other Metro Hospital promotional or informational campaigns
SERVICE COMMUNICATIONS ARE DIFFERENT

Updating your marketing preferences does not necessarily stop communications that are required to provide or manage healthcare or another service you requested.

These may include:

  • Appointment confirmations
  • Appointment reminders or rescheduling messages
  • Requested callbacks
  • Treatment or patient-care communications
  • Diagnostic or report availability messages
  • Billing or payment information
  • Emergency or patient-safety communications
  • Legal or regulatory communications
  • Other necessary service-related messages
COMMUNICATION PREFERENCES FORM – FIELDS TO INCLUDE

Full Name*
Mobile Number*
Email Address

Choose the promotional channels you want to stop:
□ Stop promotional WhatsApp messages
□ Stop promotional SMS
□ Stop promotional emails
□ Stop promotional telephone calls
□ Stop all promotional communications

Additional Information (optional)
Instruction below field: For example, mention an alternate email or mobile number previously used with Metro Hospital. Do not include unnecessary medical information.

Required confirmation checkbox:
I confirm that I am requesting this change for my own contact details or am authorised to make this request.

Button text:
Update Communication Preferences

Privacy note below form:
We will use the information submitted through this form to identify your communication record, process your preference request, prevent unwanted promotional contact and maintain an appropriate record of the request. Please review our Privacy Policy.

WHAT HAPPENS AFTER YOU OPT OUT?

Metro Hospital will take reasonable steps to update the relevant marketing systems and communication providers associated with the information you submitted.

You may still receive promotional communications for a short period if a campaign had already been technically queued before your preference update was processed. Metro Hospital should configure its systems to apply valid opt-out requests as soon as reasonably practicable.

CHANGING YOUR MIND

If you later choose to receive promotional communication again, Metro Hospital should obtain a fresh affirmative choice or consent where required before restarting promotional communication.

Marketing consent should not be assumed merely because you book an appointment, submit a treatment enquiry or receive healthcare services.

WITHDRAWAL OF CONSENT

Where promotional processing is based on consent, you may withdraw that consent using this page. Withdrawal does not affect processing lawfully undertaken before withdrawal.

OTHER PRIVACY REQUESTS

If you want to request access to information, correction, updating, erasure where applicable, or raise a privacy grievance, please use our Privacy Request page.

CONTACT US

Data Privacy / Grievance Contact
Metro Heart Institute with Multispeciality
Sector 16A, Faridabad (Delhi-NCR) – 121002, India
Email: [INSERT DEDICATED PRIVACY EMAIL]
Phone: +91 129 691 1111